As the roles expanded, so did his staff and expertise. But progress came at a price. Suddenly, he didn’t know the users he supported anymore. And the buzz of the big picture simply wasn’t as satisfying as the reward of providing the personal touch.
In 2006 he set up Cambridge Helpdesk to give smaller businesses the bullet-proof IT that corporates rely on, but with one crucial difference. His vision was for everyone at Cambridge Helpdesk to be on first-name terms with all their clients. And always adding value for them, not simply ticking off tasks.
Today, and every day, Cambridge Helpdesk does just that – proud to be considered one of the team.