We hold certain data on our systems in order to provide a service to our business customers. This might include an email address, mobile or home address (in case we need to visit you to provide support). We do our best to protect all data using passwords, multi-factor authentication and restricted access. We’re also Cyber Essentials accredited.
We only send out email newsletters to owners and key staff of existing customers. This is usually to let you know about any important IT issues – usually things like scams, viruses or new issues affecting IT such as GDPR. If you ever want to be removed you can always click unsubscribe on the emails or just call or email us.
We are a B2B company, providing IT support, products and services to businesses.
In the past we’ve provided help to friends and family members for some of our customers. However, we are no longer able to provide this service. This is due to a range of factors such as insurance costs, regulations and time constraints and as it often detracts us from supporting our main customers.
If you are really stuck we’ll always try to point you in the right direction though. Whether this is by putting you in touch with someone that might be able to help or suggesting online resources.
2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Stuart Brown at our address Cambridge Helpdesk Ltd, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT.
3. By using the Website you consent to this policy.
Information we collect
4. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you contact us for support or services or you are making a purchase from us.
5. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
Use of your information
6. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
7. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
7.1 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
7.2 If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
7.3 Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
7.4 Where you have consented to receive our e-newsletters, from time to time to provide that to you.
Disclosure of your information
8. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
9. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.
10. If you do not want us to use your data for our use, you will have the opportunity to withhold your consent to this when you provide your details to us, or you can do so by writing to us at the address detailed in clause 2, or sending us an email to email@example.com at any time.
11. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling the use of your data
12. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at firstname.lastname@example.org at any time.
Where we store and transfer your data
13. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
15. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
17. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
18. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at email@example.com
19. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
20. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
Third party links
21. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
23. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to firstname.lastname@example.org. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of confirming receipt of your request of this data.
24. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to email@example.com.
Changes to this policy
25. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
Version 1: 27th April 2018